Duopudun respects your privacy and is committed to handling personal information responsibly. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, contact us, request a quotation, or otherwise interact with our business.
1. Information We Collect
We may collect information you voluntarily provide, including your name, company name, job title, email address, phone or WhatsApp number, country or region, shipping destination, product interests, project requirements, inquiry details, and other information you choose to submit.
We may also collect limited technical information automatically, such as IP address, browser type, device information, referring pages, pages viewed, approximate location derived from IP, and cookie or analytics data.
2. How We Use Information
- Respond to product, quotation, technical, and after-sales inquiries.
- Prepare proposals, quotations, invoices, order documents, and project communications.
- Provide customer service, warranty support, and technical assistance.
- Improve our website, products, services, and marketing effectiveness.
- Protect against fraud, misuse, security threats, and unlawful activity.
- Comply with applicable legal, regulatory, accounting, and trade obligations.
3. Cookies and Analytics
Our website may use cookies, pixels, analytics tools, and similar technologies to remember preferences, understand site usage, improve performance, and measure marketing activity. You may control cookies through your browser settings, although some website functions may be affected.
4. Sharing of Information
We do not sell personal information. We may share information only when reasonably necessary with service providers, logistics companies, payment providers, IT and hosting providers, professional advisers, business partners involved in a customer project, or authorities where required by law.
5. International Transfers
Because we serve international markets, information may be processed in countries other than your own. Where required, we take reasonable steps to use appropriate safeguards for cross-border processing.
6. Data Retention
We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including business, contractual, warranty, tax, compliance, dispute-resolution, and security needs.
7. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect information against unauthorized access, loss, misuse, alteration, or disclosure. No internet transmission or storage method is completely secure.
8. Your Rights and Choices
Subject to applicable law, you may request access to, correction of, or deletion of your personal information, or object to certain processing. We may need to verify your identity before acting on a request.
9. Third-Party Links
Our website may link to third-party websites or services. Their privacy practices are governed by their own policies, and we are not responsible for those external practices.
10. Children
Our products and services are intended for business and adult customers. We do not knowingly collect personal information from children.
11. Changes to This Policy
We may update this Privacy Policy from time to time. The revised version will be posted on this page with an updated revision date.